PB Fulfilment secured reliable, scalable international delivery for high-volume subscription brands

Item: ITD Global
Author: Steve Seymor, Director at PB Fulfilment

Switching to FedEx International Priority through ITD Global gave PB Fulfilment competitive rates, stable US delivery, daily collections, and the customs support subscription brands depend on.

Last updated 22 July 2026

Daily

FedEx collections

stabilised outbound workflow

US lanes

Stabilised performance

subscription churn reduced

Lower

Onboarding friction

for new US-bound clients

At a glance

Industry: 3PL — pet, subscription, D2C
Market: UK → US international
Carriers: FedEx International Priority
Key Feature: Daily collections + customs advisory
Services: HS codes, duty thresholds, tariff-reform support

The stack behind this story

Shipping

International Export

Carriers

FedEx

Integrations

Connexx

The Challenge

PB Fulfilment serves fast-growing pet brands, subscription services, and D2C products — particularly across the United States, where delivery reliability directly impacts subscription renewals. Existing international carrier options were either too expensive or too unreliable. Transit times to the US were inconsistent. There was no proactive support around customs, duties, and tariff changes. And no partner could guarantee the daily collections subscription brands depend on. PB had the volume, but carrier constraints were capping their ability to scale.

The Solution

Partnering with ITD Global gave PB access to a premium, scalable cross-border shipping model powered by FedEx International Priority. Market-leading rates, faster delivery, and consistent performance across thousands of parcels. Hands-on customs and compliance advisory around documentation, HS codes, duty thresholds, and tariff reform. Guaranteed daily FedEx collections to stabilise the outbound workflow. And dedicated customer support for tracking escalations, delivery exceptions, and SLA management.

The Result

Within months of switching: all US delivery lanes stabilised, subscription churn decreased due to improved delivery reliability, PB became more competitive on international quotes, and onboarding friction with new US-bound clients dropped significantly. Daily collections created a dependable rhythm for packing and dispatch.

“ITD Global and FedEx transformed our US delivery performance. We finally have a reliable, fast international service with daily collections, competitive rates, and proper customs support. It's made scaling our subscription brands dramatically easier.”
Steve Seymor, Director at PB Fulfilment