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Documentation, walkthroughs, and answers for Connexx and every supported integration. Browse the categories below or search for the article you need.
Three product areas. Pick the one closest to your question.
Integrations
eCommerce platforms, ERPs, WMS, marketplaces, and accounting tools that connect to Connexx.
Browse categoryBilling
Invoicing, payment methods, rate cards, billing cycles, and credit notes.
Browse categoryAccount & admin
Users, permissions, child accounts, single sign-on, audit logs, and account security.
Browse categoryPopular articles across the Help Centre.
Claims policies by carrier
Loss and damage claim windows, value limits, and exactly what to send — for every carrier ITD works with.
Connecting Shopify to ITD Global
Add your store domain, install the ITD Global app, and orders come through in near real-time with tracking synced back to Shopify.
Billing & Invoices — how weekly billing works
The Sat–Fri billing week, when your first invoice lands, and how to read the Ecommerce, Transport Charges, and Duty & VAT invoices tab by tab.
Connecting eBay to ITD Global
Connect your eBay store to ITD Global for multi-carrier shipping and tracking sent back to eBay with each label printed.
Connecting Linnworks to ITD Global
Add ITD Global as a shipping integration in Linnworks for multi-carrier dispatch and tracking sync, from adding the integration to updating vendor names.
Connecting Veeqo to ITD Global
Add ITD Global as a custom carrier in Veeqo for multi-carrier shipping and tracking sync, completed step by step with the ITD Global team.
Start with the Connexx platform category for the dashboard tour and the rate engine overview, then move to Integrations to connect your eCommerce platform or ERP, then to Carriers to add your carrier accounts. Most new customers are dispatching live within two business days of signing.
Use the search bar at the top of this page or on /help. Search matches article titles, summaries, and body text across every category. If the search returns no results, the article may not exist yet. Submit a request at /help/submit-request and the team will answer directly.
Yes. The Help Centre is open to anyone evaluating Connexx. Browse the categories, read the integration guides, and check the developer documentation at /help/developers.
Yes. Articles are reviewed by the product and support teams whenever the underlying feature changes. Every article shows its last-updated date at the top.
Submit a request at /help/submit-request. Tell us what you were trying to do and what happened. We respond within 1 business day, 1 hour for platform-down issues.