RIOZ Global turned shipping into a profit centre and onboarded 5 new clients in 6 months

Item: ITD Global
Author: Rob Osgood, Managing Director at RIOZ Global

Access to ITD Global's competitive carrier rates let RIOZ stop relying on client-owned carriers, win new business on aggressive quotes, open a new warehouse, and grow its team.

Last updated 22 July 2026

New clients onboarded

within 6 months on ITD rates

New warehouse opened

to support increased demand

100%

Volume on ITD rates

new and existing customers

At a glance

Industry: 3PL — fashion, lifestyle, homeware
Market: UK + International
Key Feature: Shipping margin unlocked
Services: Competitive carrier rates, profit centre transformation

The stack behind this story

Shipping

UK Domestic International Export

Integrations

Connexx

The Challenge

A significant portion of RIOZ's clients insisted on using their own carriers. The 3PL was doing the work, but the carriers were making the money. Warehousing fees covered costs — but profit lives in shipping. Existing carrier partnerships lacked competitiveness, making it difficult to win new accounts. RIOZ lacked the scalable, high-capacity shipping backbone needed to support expansion.

The Solution

Partnering with ITD Global gave RIOZ access to a full suite of competitive, high-volume carrier rates — immediately transforming the commercial model. RIOZ began generating margin on every shipment using ITD's rates instead of relying on client-owned carriers. Clients saved money while RIOZ earned margin — a win-win that strengthened relationships. And with low-rate access, RIOZ could quote aggressively on new business.

The Result

Within just 6 months: 5 new clients onboarded on ITD Global's rates, a new warehouse location opened to support increased demand, additional team members recruited, and 100% of new and existing customers now ship on ITD rates. A previously unavailable profit centre is now one of RIOZ's strongest revenue streams.

“Before ITD, we made nothing on shipping. Now it's one of our strongest revenue streams. Their rates enabled us to quote more competitively, bring in multiple new clients, and reinvest in expanding the warehouse and team. It's been transformational for our growth.”
Rob Osgood, Managing Director at RIOZ Global