Delta Fulfilment improved SLAs, MI reporting, and client profitability by switching to Evri

Item: ITD Global
Author: Supervisor, Delta Fulfilment

Moving from Royal Mail to Evri through ITD Global gave Delta real SLAs, full MI reporting, end-consumer tracking, and a unified workflow — and delivered an immediate margin uplift for their health and wellness client.

Last updated 22 July 2026

Margin ↑

Client profitability

Health & wellness client, post-switch

RM → Evri

Carrier upgrade

real SLAs, full MI, zone-level data

Weekly

Performance packs

delivered to every client

At a glance

Industry: 3PL / eCommerce fulfilment
Market: UK Domestic
Carriers: Evri (replacing Royal Mail)
Key Feature: MI reporting + SLA visibility
Services: Multi-client analytics, branded tracking, single workflow

The stack behind this story

Shipping

UK Domestic

Carriers

Evri

Integrations

Connexx

The Challenge

Delta's primary carrier at the time, Royal Mail, created several operational limitations: no meaningful SLAs or KPI commitments, minimal MI reporting, low end-consumer visibility, and fragmented workflows across multiple portals. As Delta onboarded more eCommerce brands, these constraints directly impacted client experience, renewal confidence, and internal efficiency.

The Solution

Through ITD Global, Delta gained access to competitive Evri rates and a far more tech-enabled delivery experience. Detailed MI reporting across scan events, delivery outcomes, exception categories, SLA performance, and zone-level insights. Rich tracking and branded customer updates that significantly reduced WISMO tickets. Real SLAs Delta could benchmark and pass on to clients. And a single unified flow through ITD for labels, reporting, and billing.

The Result

Delta's health and wellness client saw an immediate margin uplift after shifting volume from Royal Mail to Evri — savings reinvested directly into customer acquisition. Delta now provides clients with weekly performance packs, delivery-level transparency, and actionable cost-reduction recommendations. Consistent reporting and a single workflow freed internal capacity to scale without adding headcount.

“Connexx and ITD's Evri setup removed bottlenecks we'd been living with for years. The improved MI reporting, SLAs, and delivery visibility helped us tighten our operation — and our Health & Wellness client saw an immediate uplift in margin after moving from Royal Mail to Evri. It's been a genuine step-change for our fulfilment performance.”
Supervisor, Delta Fulfilment