Freedom Fire unlocked full shipping visibility with Connexx Shipment Reports

Connecting Linnworks to ITD Global's multi-carrier network via Connexx gave Freedom Fire DG-approved carriers, dedicated account management, competitive rates across InPost/Evri/Royal Mail, and — for the first time — real visibility of their parcel data.

Last updated 22 July 2026

Real-time

Shipment data via Connexx

performance, SLAs, single source of truth

DG approved

Dangerous Goods compliance

managed through InPost

Active carriers

InPost (DG), Evri, Royal Mail

At a glance

Industry: Fire Safety & Security retail
Market: UK Domestic
Carriers: InPost (DG Approved), Evri, Royal Mail
Integration: Linnworks via Connexx
Key Feature: Shipment Reports + dedicated account manager

The stack behind this story

Shipping

Carriers

Integrations

The Challenge

Freedom Fire is a UK online retailer of fire safety, security, and PPE equipment. As volume grew, the parcel operation hadn't kept pace. Without clear data, the team had no reliable way to see what was being shipped, where, how it was performing, or what it was costing them. Decisions were made without insight. Issues were discovered late. And with no dedicated point of contact at their existing reseller, there was nobody to turn to when things needed investigating. For a business shipping Dangerous Goods volumes, the absence of shipment tracking and reporting was a real operational liability.

The Solution

ITD Global connected Freedom Fire's Linnworks platform to ITD's multi-carrier network via Connexx — a single integrated eCommerce shipping workflow and, for the first time, real visibility of parcel data through Shipment Reports. Alongside the integration: Dangerous Goods approvals handled with InPost, competitive rates across InPost (DG Approved), Evri, and Royal Mail, and a dedicated account manager to keep everything running smoothly.

The Result

Full DG compliance and management through InPost (something previous resellers couldn't provide). A single dedicated account manager who knows the operation inside out. Commercially competitive rates that weren't available going direct. And complete, real-time visibility through Shipment Reports — performance tracking, SLA monitoring, and a single source of truth for every parcel.