1. Understanding your weekly billing cycle
We bill for parcels weekly, in arrears. This section explains how a parcel you ship becomes a line on your invoice, and when to expect your first bill.
What is a “billing week”?
Your account is billed in weekly periods. Each billing week runs Saturday to Friday. Every parcel falls into the week in which it was shipped, and your invoice shows the week number it covers (for example, “E-COMMERCE PARCEL CHARGES BILLED WEEK 25”).
One invoice, all carriers. A single invoice covers one billing week and includes every carrier you shipped with that week — Evri and DPD appear on the same invoice, not separate ones.
From collection to invoice — the 5 steps
You ship
Book and ship parcels through your carriers, as normal.
Week closes
The billing week ends Friday (Sat–Fri).
Carrier data
Each carrier sends us that week's shipment data.
We price it
Match to your account, apply agreed rates, surcharges & VAT.
Invoice issued
One weekly invoice, covering all carriers.
When will I get my first invoice?
Because billing runs a full week in arrears, your first invoice covers your first full billing week (Sat–Fri) and is issued the following week, once all carrier data has arrived. As a rule of thumb, expect your first invoice around 1–2 weeks after your first shipments. The exact issue day depends on when each carrier delivers their weekly data to us.
New account tip: your very first invoice may cover a part-week if you started shipping mid-week. From then on, each invoice covers a full Saturday–Friday week.
Payment terms & due dates
| On the invoice | What it means |
|---|---|
| Invoice Date | The date the invoice was issued. |
| Payment Term | Your agreed terms (e.g. “End of following month”). |
| Payment Method | How to pay (e.g. BACS). |
| Date Due | The date payment must reach us by. |
| Account Reference | Your unique account number — quote it on every payment and query. |
Pay using the bank details printed on the invoice, and quote your invoice number as the payment reference so we can match your payment quickly.
Questions about a charge?
If something doesn't look right, email uk-invqueries@itdglobal.com within 7 days of receiving the invoice, quoting the invoice number. Please note: a service failure (e.g. a late delivery) is not an invoice query and must be raised separately.
2. Understanding your invoices
Every invoice is an Excel workbook (.xlsx) with tabs (sheets) along the bottom — the first tab is the one you pay from, and the others break the charges down to individual shipments. Depending on the services you use, you may receive up to three types of invoice:
| Invoice type | Covers | Tabs |
|---|---|---|
| Ecommerce | Domestic & international parcel carriage (e.g. Evri, DPD) | INVOICE · Summary · UK Consignments · Intl Consignments · UK Surcharges · INTL Surcharges |
| Transport Charges | Express / courier freight (e.g. FedEx, UPS, DHL) | INVOICE · Consignments |
| Courier Duty & VAT | Import customs duty & VAT due on your imported goods | INVOICE · Details |
Type 1 · Ecommerce invoice — the six tabs
| Tab | What it's for |
|---|---|
| INVOICE | The invoice itself — totals, VAT and how to pay. This is the page you pay from. |
| Summary | The total broken down by carrier → category → package → service, with a subtotal per group. |
| UK Consignments | Every individual UK parcel — one row each, with barcode, service, weight, postcode and price. |
| Intl Consignments | Every individual international parcel. Same idea, plus Billed Weight and Zone columns. |
| UK Surcharges | Standalone UK surcharges (e.g. under-declared weight, relabelling), one row each. |
| INTL Surcharges | Standalone international surcharges — including fuel and clearance fees. |
Where's the fuel charge? There is no separate fuel tab. Fuel appears as a surcharge line — labelled “Global Energy” — on the surcharge tabs, alongside charges like “EU Clearance Fee”.
Tab 1 — the “INVOICE” page
This is the front page and the one you pay from. It reads top-to-bottom in the blocks below.
ITD Global is a division of Interdelta Limited
Unit A, Birch Business Park, Whittle Ln, Heywood OL10 2SX, United Kingdom
Company Registered Number: 5103858 · VAT Number: 837 879 951
Acme Demo Retail Ltd
Unit 5, Example Business Park
Anytown, ZZ1 1ZZ · (GB) United Kingdom
Invoice Number: ECOM00012345
Account Reference: 100482 · Invoice Date: 25-06-2026
Payment Term: End of following month · BACS · Due 31-07-2026
E-COMMERCE PARCEL CHARGES BILLED WEEK 25
Payment can be made to
Account Name: Interdelta Limited
Account Number: 00000000 (example) · Sort Code: 00-00-00 (example)
Net Total: £22,000.00
VAT: £4,400.00
Total: £26,400.00
Includes tech / label generation fee. Queries must be raised within 7 days of invoice receipt to uk-invqueries@itdglobal.com. A service failure is not classified as an invoice query.
- 1Company header — who the invoice is from, with our registered company and VAT numbers.
- 2Bill-to & invoice details — your billing address (left) and the key facts (right): Invoice Number, Account Reference, Invoice/Due dates, Payment Term & Method, and VAT Registration No.
- 3Period & carrier summary — the billing week, then one row per carrier with the number of shipments and the value.
- 4VAT Code table — the net (FcTotal) and VAT for each VAT code (most lines are code 1, Standard 20%).
- 5Payment details & totals — where to pay, plus Net Total, VAT and Total (the amount to pay).
- 6Footer — fee note and the 7-day query instructions.
Tab 2 — the “Summary” tab
Breaks the invoice total down by carrier → category → package → service. Rows are grouped, with a subtotal after each group.
| Carrier | Category | Service | Shipments | Unit price | Value | VAT code |
|---|---|---|---|---|---|---|
| Evri | Consignments | PACKET - MAINLAND 48 | 6,000 | £2.00 | £12,000.00 | 1 |
| PACKET - MAINLAND NEXT DAY | 1,000 | £3.00 | £3,000.00 | 1 | ||
| PACKET - HIGHLANDS & ISLANDS | 500 | £5.00 | £2,500.00 | 1 | ||
| Subtotal (PACKET) | 7,500 | £17,500.00 | ||||
| Evri | Surcharges | RELABELLING | 300 | £1.00 | £300.00 | 1 |
| UNDERDECLARED | 200 | £1.00 | £200.00 | 1 | ||
| Surcharges subtotal | 500 | £500.00 | ||||
| DPD | Consignments | DPD NEXT DAY MAINLAND | 1,000 | £3.50 | £3,500.00 | 1 |
| DPD | Surcharges | Global Energy (fuel) | 1,000 | £0.40 | £400.00 | 1 |
| EU Clearance Fee | 200 | £0.50 | £100.00 | 1 | ||
| Invoice total (ex VAT) | £22,000.00 |
Figures illustrative. Unit price × Shipments = Value; each subtotal rolls up to the carrier value on the INVOICE tab.
Tab 3 — “UK Consignments”
Every individual UK parcel, one row each — with barcode, service, weight, postcode and price.
| Date | Carrier | Barcode | Service | Reference | Weight (gr) | Postcode | Next day | Total |
|---|---|---|---|---|---|---|---|---|
| 22-06-2026 | Evri | DEMO01000101 | MAINLAND 48 | REF-10101 | 750 | ZZ1 1AA | £2.00 | |
| 22-06-2026 | Evri | DEMO01000102 | MAINLAND 48 | REF-10102 | 540 | ZZ2 2BB | £2.00 | |
| 23-06-2026 | Evri | DEMO01000103 | MAINLAND NEXT DAY | REF-10103 | 820 | ZZ3 3CC | Yes | £3.00 |
| … one row per parcel … |
Tab 4 — “Intl Consignments”
The same for international parcels, plus Billed Weight (gr) and Zone.
| Date | Carrier | Barcode | Service | Reference | Weight (gr) | Billed wt (gr) | Zone | Total |
|---|---|---|---|---|---|---|---|---|
| 18-06-2026 | DPD | DEMO01000601 | DPD NEXT DAY | REF-10601 | 0 | 30000 | MAINLAND | £3.50 |
| 18-06-2026 | DPD | DEMO01000602 | DPD NEXT DAY | REF-10602 | 0 | 30000 | MAINLAND | £3.50 |
| … one row per parcel … |
Billed Weight may be higher than the actual weight — parcels can be charged on a volumetric or minimum billable weight.
Tab 5 — “UK Surcharges”
Standalone UK surcharges. The Surcharge column names the charge, Description/Reason explain it, and FcTotal is the amount.
| Date | Carrier | Barcode | Description | Postcode | Surcharge | FcTotal |
|---|---|---|---|---|---|---|
| 07-06-2026 | Evri | DEMO01000701 | Pre-advise 500g / actual 650g | ZZ1 1AA | UNDERDECLARED | £1.00 |
| 07-06-2026 | Evri | DEMO01000702 | Parcel despatch A — Relabelling | ZZ2 2BB | RELABELLING | £1.00 |
| … one row per surcharge … |
Tab 6 — “INTL Surcharges”
Standalone international surcharges — same columns. This is where fuel appears, as “Global Energy”, along with “EU Clearance Fee”.
| Date | Carrier | Barcode | Postcode | Surcharge | FcTotal |
|---|---|---|---|---|---|
| 15-06-2026 | DPD | DEMO01000901 | ZZ3 3CC | Global Energy | £0.40 |
| 15-06-2026 | DPD | DEMO01000902 | ZZ4 4DD | EU Clearance Fee | £0.50 |
| … one row per surcharge … |
Type 2 · Transport Charges invoice
Issued for express / courier freight (carriers like FedEx, UPS and DHL). Two tabs: INVOICE and Consignments.
| VAT band | Shipments / adj. | Net | VAT |
|---|---|---|---|
| At 20% VAT | 214 | £8,420.00 | £1,684.00 |
| At 0% VAT | 12 | £380.00 | £0.00 |
| Shipments | 220 | £8,600.00 | |
| Adjustments | 6 | £200.00 | |
| Total | £10,484.00 | (Net £8,800.00 + VAT £1,684.00) |
Example INVOICE-tab figures (fictional). Invoice Number EXP00004821 · Account Reference 100482 · Terms: End of following month · BACS.
Consignments tab — one row per shipment
| Date | AWB | Carrier | Service | Pieces | Weight | Zone | Destination | Freight | Fuel | Amount |
|---|---|---|---|---|---|---|---|---|---|---|
| 16-06-2026 | DEMO00001001 | FedEx | INTERNATIONAL PRIORITY | 1 | 2.5 | EU | Berlin, DE | £18.40 | £2.30 | £25.20 |
| 17-06-2026 | DEMO00001002 | UPS | EXPRESS SAVER | 2 | 5.0 | USA | New York, US | £42.10 | £5.26 | £50.56 |
| … one row per shipment … |
Full column set: Date · AWB · Carrier · Service Name · Package Type · Pieces · Weight · Volume Weight · Zone · Origin Country · Origin · Destination Country · Destination · Reference · Customer Reference (1 & 2) · Sales Account Child ID · Received By · Received Date · Vat Code · Amount · Freight Amount · Fuel Surcharge · Fuel Surcharge % · Extra Charge 1–4 (name + amount).
Type 3 · Courier Duty & VAT invoice
Covers the import customs duty & VAT due on goods brought in under your account — the customs charges payable by you to clear those shipments. Two tabs: INVOICE and Details.
| Carrier | Total items | Customs duty | Customs VAT | Surcharges | Total |
|---|---|---|---|---|---|
| FedEx | 128 | £640.00 | £1,280.00 | £96.00 | £2,016.00 |
| DHL | 74 | £310.50 | £621.00 | £55.50 | £987.00 |
| Total to pay | £3,603.60 |
Example INVOICE-tab figures (fictional): Net £3,003.00 + VAT £600.60. Invoice Number DV00007731 · Account Reference 100482.
This invoice covers the customs duty and import VAT due on goods imported under your account — the charges payable by you to clear those shipments (plus a handling admin fee). It's separate from the carriage charges on your other invoices.
Details tab — one row per cleared shipment
| Trigger date | Carrier | AWB | Reference | Item value | Description | Customs charge | Duty | VAT | Admin fee |
|---|---|---|---|---|---|---|---|---|---|
| 12-06-2026 | FedEx | DEMO00003001 | REF-30001 | £25.00 | Cosmetics | £21.00 | £3.00 | £6.00 | £12.00 |
| 13-06-2026 | DHL | DEMO00003002 | REF-30002 | £28.00 | Electronics | £23.00 | £4.00 | £7.00 | £12.00 |
| … one row per cleared shipment … |
Demo invoice downloads
Download the demo workbooks this guide is based on and explore each tab in Excel. All data is fictional — names, figures, barcodes, references and bank details are examples only.
Field glossary
| Term | Meaning |
|---|---|
| Shipments | Number of parcels. |
| Consignment | A single parcel/shipment. |
| Surcharge | An extra charge on top of carriage (e.g. fuel, under-declared weight, relabelling, clearance). |
| Global Energy | The fuel surcharge — shown as a surcharge line, not a separate tab. |
| FcTotal | The amount in your invoice currency. On the front page it's the net; on surcharge tabs it's that line's charge. |
| Net Total | Amount before VAT. |
| VAT | Value Added Tax added to the net amount (Standard rate 20%). |
| Total | The amount to pay = Net + VAT. |
| Weight (gr) / Billed Weight (gr) | Actual weight vs the weight charged on (may be higher — volumetric/minimum). |
| Zone | The pricing region a destination falls into. |
| Barcode / AWB | The carrier's tracking number for a parcel. |
| Reference | Your own order references, carried through from your shipping data. |