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Lifetime Brands (KitchenCraft)
B2BWhen a cyber incident at FedEx/TNT cut off Lifetime Brands' parcel collections, ITD stepped in on its local fleet within days to keep their B2B customers covered — then helped launch their new eCommerce arm on Evri with ZigZag returns.
Last updated 22 July 2026
To restore collections
local fleet covered the FedEx/TNT outage
Business arms served
B2B wholesale + new eCommerce
Returns live
returns portal set up for eCommerce
At a glance
The stack behind this story
Lifetime Brands runs a B2B wholesale division and a newer eCommerce business. After a cyber incident with FedEx/TNT, they missed several days of parcel collections, with FedEx unable to collect.
ITD acted fast, starting collections on its local fleet to get Lifetime Brands' B2B customers covered while the trailer collection was set up. ITD then helped with the new eCommerce business, putting it on Evri and — though volumes were low to begin with — setting them up on the ZigZag returns portal so returns could run.
A fast response kept B2B customers covered through the outage, and a strong working relationship helped ITD retain and grow the account as the eCommerce arm scaled. They know they can rely on ITD to react when they need it.
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