Before you start
- Have admin access to your Veeqo account
Step-by-step guide
- 1
Ask Veeqo to add ITD Global as a custom carrier
- Contact Veeqo support at https://www.veeqo.com/gb/contact-us
- Ask them to add ITD Global (also known as Connexx) as a custom carrier on your account.
- Wait for Veeqo to confirm before continuing.
- 2
Enter the ITD Global integration details in Veeqo
- Once Veeqo confirms, log in to Veeqo and go to your carrier or shipping settings.
- Find the ITD Global (Connexx) custom carrier entry.
- Enter the following details exactly: Base URL: https://production-Veeqo.onrender.com · Integration Name: Connexx · External Carrier Name: Connexx · Tracking URL: https://production-veeqo.onrender.com/tracking?id=[tracking_number]
- Save the settings.
- 3
Send your token to the ITD Global team
- After saving, Veeqo will give you an integration token.
- Copy the token.
- Send it to your ITD Global account manager via a secure channel.
- We will complete the connection and let you know when it is live.
Important
This integration needs action from both you and the ITD Global team. Send the token promptly — we cannot activate the integration until we receive it.
Troubleshooting
| Issue | What to do |
|---|---|
| Veeqo says they cannot add ITD Global as a carrier | ITD Global (Connexx) will not appear in Veeqo's carrier search — it must be added manually by the Veeqo team. Share this guide with the Veeqo support agent and ask them to add it as a custom carrier integration. |
| The Base URL or Tracking URL fields are not saving | Make sure you are copying the URLs exactly as shown in Step 2 with no trailing spaces. The tracking URL must include the [tracking_number] placeholder exactly as written. |
| I sent the token but the integration is still not active | Contact your ITD Global account manager to confirm they received the token. Activation typically takes up to 1 business day. |