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Tell us what's happening and we respond within 1 business day. Platform-down issues are responded to within 1 hour, around the clock. Confirmation arrives by email within 5 minutes of submission with a ticket reference for follow-up.
We respond to high-priority platform-down issues within 1 hour around the clock, medium-priority operational issues within 4 business hours, and low-priority general questions within 1 business day. Confirmation emails are sent within 5 minutes of submission.
Phone support is available for existing customers on a Connexx Pro or Enterprise plan. Submit a request first and a member of the team will call back within the priority SLA. We do not operate a public support line.
Include your Connexx account ID, the action you were taking when the issue occurred, the expected result, the actual result, and the time it started. Add screenshots, error messages, and any order IDs or tracking numbers involved.
Yes. Set the priority to High when submitting and the request routes directly to the on-call team, who respond within 1 hour 24/7. If the request is genuinely platform-down for your operation, mark it High even outside business hours.