Before you start
- Have access to Shipping configuration settings in your Selro account
- Have your ITD Global API key to hand — request it from your account manager if you do not have one
Step-by-step guide
- 1
Open Shipping Courier Setup in Selro
- Log in to Selro.
- Click the Shipping tab in the top navigation.
- Select Shipping Courier Setup from the dropdown.
- 2
Find and set up ITD Global
- Click Available Couriers.
- Find ITD Global in the list — it may appear as Connexx in older Selro versions.
- Click Set Up next to ITD Global.
- 3
Enter your API key
- Fill in the credentials form.
- Enter the API Key provided by your ITD Global account manager.
- Complete any other required fields as directed.
- Click Save.
- 4
Enable ITD Global in Registered Couriers
- Go back to Registered Couriers.
- Tick the Enable checkbox next to ITD Global.
- Click Set Up to open service configuration.
- 5
Select your shipping services
- Click the Shipping Services tab.
- Tick the checkbox next to each service you want to use.
- Set a default carrier if needed.
- Click Save Changes.
Important
The integration is active as soon as you save in Step 5. Go to the Orders tab in Selro to create and print labels through ITD Global.
Troubleshooting
| Issue | What to do |
|---|---|
| ITD Global does not appear in Available Couriers | Contact ITD Global support and ask them to add ITD Global (Connexx) as an available courier on your Selro account. |
| My API key is not being accepted | Check for extra spaces when pasting the key. If it still fails, request a fresh key from your ITD Global account manager. |
| No services appear in the Shipping Services tab | Return to Step 3, re-enter the API key and save again. If the issue continues, contact ITD Global support. |
| Labels are not printing after setup | Check your ITD Global account has at least one active carrier account. Contact your account manager to confirm your carriers are configured. |