Voila + ITD

Multi-carrier shipping software connecting you to over 160 couriers and more than 7,000 services.

About Voila

Shipping shouldn't mean flicking between courier portals, printing labels one by one and answering "where's my order?" emails until home time. Voila puts it all in one place. You can book, label and track parcels across more than 160 couriers from a single platform. Connect ITD and your orders ship on its network rates, right inside the Voila workflow your team already uses.

Voila is multi-carrier shipping software from The Despatch Company, built for eCommerce brands and 3PLs.

Branded tracking

Branded tracking notifications and custom tracking pages, so your brand doesn't disappear the moment the customer checks out.

AI rules builder

Describe what you need in plain English, and it builds the rule for you.

AI reporting

Helps you keep an eye on SLAs before they turn into a problem.

The Hey Voila chatbot

Handles customer questions before they land in your inbox.

ITD sits inside Voila seamlessly, with no new system to learn. Add your ITD account, set your rules, and Voila puts each parcel on the right ITD service automatically, with labels and tracking handled in the same place as everything else.

Features built for your workflow

Carrier access within the Voila platform

Voila handles the courier management side of your operation. ITD brings the carrier network and rate access behind it so shipments going through Voila go out on rates that reflect real volume.

Label generation on managed rates

Labels produced through Voila carry the correct carrier, service and weight for each order. ITD manages the carrier relationship behind each label.

Real-time tracking across the platform

Carrier events feed back through Voila as they happen. Delivery performance data stays current across the platform without needing to log in to carrier portals separately.

Carrier network access for Voila users

Voila users typically access couriers through a small number of individually held accounts. With ITD connected the range of services and rates available expands to cover ITD's full carrier network.

Carrier rates managed by ITD

ITD manages the carrier relationship and rates on your behalf. The rates on each shipment reflect network-scale buying power, not what a single business account achieves independently.