Helm WMS + ITD

Warehouse management without compromise, built for eCommerce brands and 3PLs.

About Helm WMS

Busy warehouses don't have time for workarounds, mis-picks or chasing the team for updates. Helm WMS is warehouse management without compromise: the right orders picked, packed and out of the door, without trading speed for accuracy. Connect ITD and the last step is taken care of too. Orders move from Helm WMS straight into dispatch on ITD's carrier network, and tracking is written back to the order.

Helm WMS is an AI-powered warehouse management system from The Despatch Company, built for fulfilment.

Precise stock control

Guided picking and packing, so the right items end up in the right box.

Warehouse Mapping

Your warehouse as a digital map with live Helm data, so you can see where everything is at a glance.

Hundreds of pre-built integrations

Sales channels, marketplaces and couriers brought into one place.

Automation Engine

Chooses shipping services, corrects addresses and routes orders without anyone lifting a finger.

Live dashboards & Team Manager app

See how the team is performing, as it happens.

AI-driven insights

Ask questions of your warehouse data and get answers fast.

Your team has done the hard work by the time an order is packed. It shouldn't then wait while someone works out the cheapest way to send it. With ITD connected, Helm WMS sends each order to the right carrier at a rate backed by ITD's network, so it's out of the door without the extra admin.

Helm WMS on the ITD Global integration

Features built for your workflow

Multichannel order sync

Orders from all connected sales channels feed into Helm WMS ready for despatch. ITD handles the carrier side of each outbound order without adding a step to the warehouse workflow.

Carrier label generation within Helm WMS

Labels are produced with the correct carrier, service and weight for each order. The Helm WMS workflow continues as it does today. ITD manages the carrier relationship behind each label.

Tracking returned across channels

Carrier events return to the relevant order records across all connected sales channels. Buyers stay informed and seller metrics stay current without needing to log in to carrier portals separately.

Carrier selection built into your despatch rules

Helm WMS's rule engine handles order routing and service selection. ITD's carrier network gives that rule engine access to a full range of services and rates so the rules you set have more to work with.

Carrier rates managed by ITD

ITD manages the carrier relationship and rates on your behalf. The rates on each shipment reflect network-scale buying power, not what a single business account achieves independently.